FUCK TPG

[Seamus]

I was all ready to sign up. So,I started reading the fine print:

First I must cancel my existing account with Adam ,leaving me without internet connection.

THEN it's from five to twenty WORKING DAYS to set up the account.That could be a month without internet.

I'd also be without a phone for a week.

Fuck that. Not going to happen. I'll stay where I am and transfer to fibre optic when it becomes available.

Fascinating lesson;discovered it's not about the money to me, but the service. Seems I may end up paying $100-120 a month for fibre optic.

[Xeno]

TPG do not provide fast churn? If they do, it could take days to weeks to happen depending on how many people are switching to TPG, but your eventual downtime should be measured in hours. You do not need to cancel Adam as it happens automatically at the time if fast churn service is offered.

[wearestardust]

I thought I was faced with the same problem putting iiNet on; I didn't have the net but I was looking at weeks without a phone as I was moving to VOIP. It was all boilerplate and 'so you can't say we didn't warn you', however; on further investigation they were able to do it all very quickly.

[Goldenmane]

I've been with iiNet for 10 years.

Used to get phone calls from Telstra marketers, "We can provide you the same service at a cheaper rate!"

"No, you can't. I've dealt with your service departments when helping others sort out their Internet problems, and your service is utter shit. In fact, you should be calling me up to offer to pay me for wasting my fucking time. Don't tell me lies. It only irritates me, and makes me less likely to be civil."

I might be paying slightly more for iiNet, but the fuckers sort problems out fast.

[Sir Patrick Crocodile]

I have a simple philosophy which I am following ever so closely as time goes by: if it ain't broke, don't fix it

Goldenmane: +100 about the telstra marketers. I often get calls for free telephone services or mobile phone services. Often the first thing I ask them would be "Am I not speaking to you on one right now?" or I do my best to make it really uncomfortable for them. Rickrolling and pretending to be Arnold - never done that before, although next time I will use a sound board.

I agree - iiNet is a little more than Telstra but you get what you pay for. In some cases it may work out cheaper in terms of less time wasted.

[Senexis]

I have Internode, those guys are very fast with the service, and 24hr support. Slightly more than TPG, but lightyears ahead in so many ways.

I have spoken in tongues when telemarketers call. Especially the Indian ones, they're a top laugh when you mix German, Russian and Mandarin into an exotic religious experience for them.

[Seamus]

You're right Croc.


I've been using Adam for over 2 years.The bandwidth is OK,although nothing brilliant; rated today at 2535 kbps downstream 944 kbps upstream. I get 100 KB a month;50 +50 off peak;midnight to 8am.

I can't remember the last time I had any down time,and Adam's help desk is excellent. PLUS,Adam is an Adelaide company,with its office in the city so I can speak face-to-face with a real person if I want.

I rang TPG.The person I spoke to talked about a conflict with ADSL accounts if I didn't cancel my Adam account first.

In my naivete,I thought it should take hours,as I have my own modem and filters. I thought this was just a matter of settings,not hardware. Up to a month's wait is a deal breaker,so fuck TPG.

[KeithW]

Seamus, I'm with Internode, they have been great. First check if Internode owns its own DSLAM in you exchange. If they do I would recommend you go with them. Great ADSL2 speeds, I have 150gig download/upload for $59.95. I upload bugger all these days.

[robertkd]

Plus 1 for internode, damn excellent support.

But hey if your current service works and not overtly more expensive what the heck, agree support/service has a value.

[Seamus]

First check if Internode owns its own DSLAM in you exchange.

Thank you.Umm,I don't know what that means.

I'll check them out.